Privacy Policy

Last Updated: May 13, 2026

This Privacy Policy describes how COCO & TRES (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cocoandtres.com (the "Site"). 

We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and standard global e-commerce practices.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Device Information

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our website.
  • Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor, Shopify.

Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, PayPal, and Maya), email address, and phone number.
  • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source: Collected directly from you.
  • Disclosure for a business purpose: Shared with our processor Shopify, payment gateways, and our trusted shipping/courier partners.

Customer Support Information

  • Examples of Personal Information collected: Name, email address, phone number, order details, and any other information you choose to provide.
  • Purpose of collection: To provide customer support and resolve any issues or inquiries.
  • Source: Collected directly from you.

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Service Providers: We may share your information with third-party delivery services (e.g., LBC, J&T Express, Grab, GoGo Xpress) and payment processors specifically to fulfill your orders.
  • Compliance with Laws: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

3. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners (such as Facebook/Meta).

You can opt out of targeted advertising by using the links below: Facebook:

4. Using Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

5. Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

6. Your Rights under the Data Privacy Act

If you are a resident of the Philippines, under the Data Privacy Act of 2012, you have the right to:

  • Be informed that your personal data will be, are being, or were, collected and processed.
  • Access the personal information we hold about you.
  • Object to the processing of your personal data.
  • Suspend, withdraw, or order the blocking, removal, or destruction of your personal data from our filing system.
  • Claim damages if you sustained damages due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data.
  • Rectify or correct any inaccuracy or error in your personal data.

If you would like to exercise any of these rights, please contact us through the contact information provided below.

7. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

Because we use Shopify to host our store, they place several necessary cookies to ensure the cart and checkout process function correctly. You can view Shopify's full list of cookies here: https://www.shopify.com/legal/cookies.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

8. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

9. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:

Email: cocotres@gmail.com