Terms & Conditions

Returns & Exchange Policy

At COCO & TRES, we want you to love your purchase. If something isn't quite right, we are happy to offer an exchange or store credit within 7 days of purchase (in-store, online, or at events).

Return Requirements:
  • Condition: Items must be in their original, unworn, and unwashed condition, free of any odors or scents, with all original tags and labels attached.
  • Proof of Purchase: Please provide your receipt for all online or event-based returns.
Exchanges & Store Credit
  • We offer exchanges for different sizes, colors, or products of equal or greater value. Alternatively, you may opt for store credit.
  • Shipping Fees: Original shipping charges are non-refundable. All return shipping costs are at the customer's expense.
  • Valuation: Exchanges/store credits are processed based on the price stated on the receipt.
Exemptions:

Items purchased on SALE or those that have been altered are considered Final Sale and are not eligible for return or exchange.

Authorized Retail Partners
Items purchased through authorized retail partners are subject to their respective return policies.

Shipping Policy

Shipping Rates
  • Metro Manila: ₱265 flat rate via Grab or Lalamove (2–5 business days)
  • Provincial: ₱365 flat rate via LBC or J&T Express (5–7 business days)

** Please note: Delivery timelines count business days only and exclude weekends and holidays.

  • International: Calculated by weight and destination. We provide individual assessments for all FedEx or DHL shipments.

Pricing Policy

COCO & TRES reserves the right to modify prices at any time during a campaign season. While we maintain consistent pricing across our official website, pop up events, & stores, please note that authorized retail partners may apply different pricing due to independent operational costs.

In the event of a discrepancy due to labeling or staff error the price reflected in our system at the time of purchase is final. Please be advised that we do not offer price adjustments or refunds for the difference on items previously purchased at a higher price.

** Policies may change without prior notice.